This Professional Web Services Agreement (“Agreement”) is entered into by and between Cybergenix (“Cybergenix”) (“Cybergenix”) and you, and is made effective as of the date of electronic acceptance. This Agreement sets forth the terms and conditions of your use of Cybergenix’s Professional Web Services (“Service(s)”), and represents the entire agreement between you and Cybergenix concerning the subject matter hereof.
Your electronic acceptance of this Agreement signifies that you have read, understand, acknowledge and agree to be bound by this Agreement, along with Cybergenix’s Universal Terms of Service Agreement and Hosting Agreement, which are incorporated herein by this reference.
The terms “we”, “us” or “our” shall refer to Cybergenix. The terms “you” and “your” shall refer to any individual or entity who accepts this Agreement. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits, except where specifically granted herein.
We may, in our sole and absolute discretion, change or modify this Agreement, and any policies or agreements which are incorporated herein, at any time and such changes or modifications shall be effective immediately upon posting to this Site. Your use of this Site or the Services after such changes or modifications shall constitute your acceptance of this Agreement as last revised. If you do not agree to be bound by this Agreement as last revised, do not continue to use this Site or the Services. We may occasionally notify you of changes or modifications to this Agreement by email. It is therefore very important that you keep your shopper account information current. We assume no liability or responsibility for your failure to receive an email notification if such failure results from an inaccurate email address.
- DESCRIPTION OF SERVICES
Website Care: Support must be requested through the proper channels to be received and responded to/completed within the designated SLA for time. Once we receive your request for updates and all necessary materials or content, we will complete the requested updates and re-publish your site without further review, unless the request is unclear or missing information/content necessary to complete the request in question.
All request will be subject to the limitations stated in Section 4 of this agreement. Each request is subject to a review for exceeding the limitations of the PWS site development limitation for which your Website Care plan is associated with. The Website Care management exclusively determines the effort required for development. For work outside of the scope of the Website Care development agreement, Website Care management may provide alternative solutions to the client including referral to the WPPS.
Website Care provides support within the hours of 7am – 6:30pm AZ time, Monday -Friday, and will respond to any written inquiries within 1 business day.
Your requests are subject to approval by Website Care management or by its assigned agent.
UNLIMITED AND REASONABLE USE
The term “unlimited” is subject to a reasonable use clause. Website Care management, at its sole and exclusive discretion, determines the definition of reasonable use. Customers deemed to be abusing the Website Care service will be contacted by the Website Care management. Website Care management retains the sole and absolute discretion to suspend service to you if we deem necessary.
Site Warranty - 6 Months After Initial Build Complete: Subject to the limitations stated in Section 4 below, if your website breaks or requires a fix within 6 months of the initial build completion, due to breakage or failure in the PWS stack of approved plug-ins, we will submit a ‘fix ticket’ to restore the site back at no charge. If the breakage occurs outside of 6 months, or is due to plug-ins, add-ons or site updates outside of the PWS stack of approved plug-ins, charges may be incurred for the updates required to fix the website. Existing Sites Built With PWS v2 Customizer or Older Versions of WordPress Themes: Subject to the limitations stated in Section 4 below, if you have a PWS site originally built in April 2017 through April 2018, you have a PWS v2 customizer plug-in stack. If your website breaks or requires a fix due to the PWS v2 customizer plug-in stack, we will attempt to update the site to restore it at a rate of $100.00 USD per hour. If we cannot restore it within reasonable update time to be determined by us at our sole and absolute discretion, or your version of WordPress is older than April 2017, you may be required to purchase a rebuild to build the site on the updated platform to restore your site.
Managed Local Listing
Managed Local Listings services enable customers to search for, add, update, and publish their business name, address, phone, menus, and website URL to online partners via a website interface (the “Website”). If you elect to cancel, your data and stored information may be deleted such that it may not be capable of being restored. All images and text on the site will remain your property, but we will retain ownership of the files and code on the site as being proprietary to the website platform.
- YOUR OBLIGATIONS
Reasonable Requests. You agree that all requests will be reasonable in nature and within the scope of the Services purchased.
Obligation to Maintain Subscription. All Services, including any free products or services included in your plan, must be associated with a specific website or web store at the time of purchase and are not transferable to other accounts, websites or web stores thereafter. Provision of all Services, including any free products or services included in your plan, is dependent upon your active subscription to the Services. Failure to maintain your account in good standing will result in termination of any outstanding or pending Services, including any free products or services included in your plan, without refund or credit. Recurring billing for your Services plan will begin on the date of purchased.
Provision and Timing of Design Services. After your initial purchase of a Website or Web Store Design plan, you will be required to (i) complete an initial consultation with the Professional Web Services team, and (ii) provide any content you deem necessary to be included in the initial build of your Website or Web Store. Upon approval of all of your content, we will begin building your Website or Web Store.
Submission of Content. You are responsible for submitting all copy, images, and other content for your Design, unless you approved content provided by the design team. All provided content should be copies and not the originals. You agree to respond to any request for content, feedback or approval within ten (10) business days. All content must be submitted electronically and we will not return any materials you provide. Arrangements may be made for the delivery of files that are too large to be transmitted electronically, but additional fees may apply and the quoted completion date may be extended. We may in our sole discretion, require you to re-submit images if we determine that the images are not of high enough quality. If you do not submit the content within ten (10) business days, we will attempt to confirm your content submission is complete, but we reserve the right to progress the site to build stage, and you will only be able to add additional content using Update Minutes. It is your responsibility to maintain independent back-up copies of any materials you submit. We expressly disclaim any liability or responsibility for any loss, damage or destruction of any content or materials you submit.
Automatic Publication. Within ten (10) days of receiving notice that your Website or Web Store is ready for review, you must either (i) provide us with your revisions, or (ii) notify us that you have no revisions. If you fail to take either such action within ten (10) days, your Website or Web Store will be published on your behalf without further review. Any time after publication, you may elect to de-publish your site by changing DNS settings on your domain name.
Completion of Service. Publication of your Design is acknowledgement of your satisfaction with the Services provided to date and releases us from any obligation for further revisions or alterations at that time or until the next Update Minutes are initiated. You also acknowledge and agree that once your Design is published, you will not be entitled to any credits or refunds for any reason including, but not limited to, dissatisfaction with your Design.
Update Minutes Downgrade. Your subscription may have included a Update Minutes plan. Once you have maintained your Services subscription for a full twelve (12) months, you may contact us to downgrade to a plan that does not include any minutes for Monthly Update Minutes. If you downgrade your plan, you may either (i) maintain your Design yourself using our control panel, or (ii) purchase Update Minutes. After downgrading, if you wish to return to a plan that includes monthly maintenance minutes, you will be required to commit to a plan no less than six (6) months in duration.
Privacy. We may provide Website building admin permissions, to subcontract work on behalf of our customers, to various unidentified third-party service providers.
Our Right to Terminate Your Service. You understand and agree that Cybergenix has the absolute right and power, in its sole discretion and without any liability to you whatsoever, to terminate your Service if:
i. You fail to complete the interview form or submit content for your initial Design within six (6) months of purchasing your plan. If we have not commenced any work on your Design at the time of cancellation, you may be eligible for a partial refund of the fees associated with the remaining time left on your plan.
ii. You fail to provide any other requested content, feedback or approval within thirty (30) days of our request. If we have commenced work on your Design (which means any commencement of the creative process), you may be eligible for a partial refund of the fees associated with the remaining time on your plan, but you will be charged for the work completed to date, plus a cancellation fee at the rates described in our refund policy.
User Content. It is solely your responsibility to ensure that any and all User Content provided to us to perform the Services on your behalf does not infringe or violate the intellectual property rights (including, but not limited to, trademarks, trade names, copyrights, patents, domain registration rights, trade secrets) or any other right of any third party (including, but not limited to, rights of privacy and contractual rights), and/or to ensure that you have acquired any authorization(s) necessary to use intellectual property (including, but not limited to, copyrights and trademarks) or other proprietary information of third parties therein included in the User Content. We shall have no liability and you agree to defend and indemnify us against any actual or alleged claim that any User Content provided by you infringes or violates any rights of third parties, including, without limitation, rights of publicity, rights of privacy, patents, copyrights, trademarks, trade secrets, and/or licenses.
Reasonable Expectations. We strive toward providing Services that meet your expectations. However, we do not guarantee expectations will be met if requests are unreasonable or unable to be completed within the scope of the Service.
Your Delay. Our completion of the Services depends upon your timely feedback and approval in the Design Manager within your account. We are not responsible for additional fees, time, or expenses incurred because of delays caused by your lack of or untimely response, feedback or approval, including your failure to initiate the design process.
Limits on Content. We reserve the right to refuse any direction to create a Design that exploits children, contains pornography or other tasteless images, contains copyrighted or trademarked materials of others or infringes on the intellectual property rights of another, harasses, defames or slanders another, encourages or promotes terrorism or other illegal activities, contains illegal content, or for any other reason that we, in our sole discretion, decide.
Store product catalogs. Standard Store design plans are capped at 1500 products. While there is not a cap on total number of products for Premium Store Designs, performance may begin to slow at varying numbers of products depending on potential physical and practical constraints, including (but not limited to): System architecture, system capacity, system load, end-user Internet connectivity, and end-user computer configurations. Product catalogs larger than 3000 products may require additional hosting bandwidth at an additional monthly cost to you.
No Obligation to Back-Up. We have the right, but not the obligation, to back up or archive your Design before delivery or in the event of cancellation.
Limitations on Design Services. The following services are not included in any of the initial Design plans, but may be purchased separately as Updates: (i) any revisions beyond the revisions included in your applicable Design plan; (ii) photo manipulation services, such as cutting the image out from the background, adding shadows, cleaning up the image from dust and scratches, making images a uniform size, and adjusting levels/brightness to match. The following photo manipulation services are not available, even as Updates: color correction or making a low-resolution image a higher resolution.
Integration with Website Builder Hosting Platform. Websites and Web Stores designed by us are built on and integrated with our hosting platform, and any attempt to migrate or otherwise transfer any such website or web store to another hosting provider is a violation of this Agreement.
No Endorsement. We do not endorse any of the Designs built using the Services, and expressly disclaim any and all liability or responsibility regarding the same.
Security of Account. You are responsible for maintaining the security of your account. You are also solely responsible for the activity that occurs on your account, whether authorized by you or not. You must keep your account information and passwords secure. We expressly disclaim any responsibility or liability for any unauthorized use of or access to your account.
Managed WordPress Design. We expressly disclaim any responsibility for liability due to hacking of any websites.
Plug-ins/Add-ons. We are not responsible for the maintenance on any WordPress third-party add-ons or plug-ins added to your website during or after initial build. Some feature functionality requests may require paid plug-ins that the customer must purchase, and require additional update minutes to install and set up. You are solely responsible for ensuring your add-ons or plug-ins remain current and are functional.
Hosting Outage. We are not responsible for website outages arising from the WordPress hosting account.
- GENERAL RULES OF CONDUCT AND RESTRICTIONS
Websites. In addition to Section 5 (General Rules of Conduct) contained in the Universal Terms of Service Agreement, you acknowledge and agree that you shall not use the Services in a manner, as determined by us in our sole and absolute discretion:
To display or advertise pornographic, X-rated, sexually explicit, or otherwise tasteless materials, images, products or services (including, but not limited to: massage, dating, escort or prostitution services); or That uses pornographic, X-rated, sexually explicit keywords or images in video names, descriptions or listings.
Informational site for a strip club (not including nude imagery); Informational site for an adult store (not including nude imagery); Nude imagery as it pertains to art (e.g. statue of David); Nude imagery as it pertains to the medical field (e.g. breast before and after for a breast cancer specialist).
Web Stores. You are responsible for ensuring that any product posted for sale in your Web Store is in compliance with all applicable laws and regulations where your items can be purchased. We reserve the right and sole discretion to determine whether the sale of any particular item is illegal or otherwise prohibited, and to ban the sale of any prohibited item(s) and/or cancel your Web Store Service. Prohibited items include, but are not limited to, the following:
Illegal items and/or items that encourage, promote, facilitate or instruct others to engage in illegal activities; Controlled substances and illegal drugs (including prescription drugs), items used to manufacture controlled substances and illegal drugs, and drug paraphernalia; Pornographic websites and services (pornography includes the use of nude imagery when not associated with artistic or medical purposes); this excludes stores selling adult toys (but providing images of the toys being used is prohibited); Credit or debit cards (active or inactive), Government IDs; Domain names; Sites selling stolen or unauthorized items, including counterfeit products, copies of movies (VHS, DVD, etc.), software, or third party trademarks; Products that have been recalled by the Consumer Product Safety Commission.
SEO Services. We reserve the right and sole discretion to determine whether the content and keywords of a site are illegal, prohibited, or otherwise not appropriate, and to cancel your Services. The promotion of the following is not allowed and includes, but is not limited to, the following:
Counterfeit Goods: We do not allow the promotion of counterfeit goods as they mimic the brand features of the product in an attempt to pass themselves off as a genuine product of the brand owner. Dishonest Behavior: We do not allow for the promotion of products or services whose purpose is to enable users to mislead or deceive. Online/Offline Gambling: We do not allow the promotion of offline or online gambling or the instruction of gambling. Capitalizing on sensitive events: We do not allow the promotion of content that may be deemed as capitalizing on or lacking reasonable sensitivity towards a natural disaster, conflict, death, or other tragic event. Hatred & Intolerance: We do not allow the promotion of content that incites or endorses hatred against others. Content that inappropriately discriminates against a person or group or that seeks to intimidate, exploit, or humiliate others. Shocking content: We do not allow the promotion of content containing violent language, gruesome or disgusting imagery, or accounts of physical trauma. Content containing gratuitous portrayals of bodily fluids or waste. Promotions containing obscene or profane language or content that are likely to shock or scare. Threatened or extinct species: We do not allow the promotion of content that may be interpreted as trading in or selling products derived from threatened or extinct species.
The promotion of the following is allowed with restrictions:
Adult Content: We restrict the promotion of adult themed content or services to only allow sites with wholesome themes that are not sexual in any way. Alcohol: We restrict the promotion of alcoholic beverages to only allow for the legal and responsible use of alcohol. Dangerous Knives & Swords: We restrict the promotion of knives to only allow for the legal and responsible use of knives or swords, or the use of defense, collection, recreation or sport. Explosives: We restrict the promotion of products or the instruction of products that are designed to explode and could cause damage to nearby people or property to only allow for simple fireworks or model rockets. Guns & Parts: We restrict the promotion of guns or gun parts to only allow for the legal and responsible use of guns or gun parts. Other Weapons: We restrict the promotion of weapons to only allow for the legal and responsible use of weapons. Abortion: We restrict the promotion of abortion-related products or services to only allow for the non-profit information or consulting websites. Pharmaceutical Supplements: We restrict the promotion of non-prescription pharmaceutical substances to only allow for those that follow local laws and industry standards. Political Content: We restrict the promotion of political candidates, parties or content to only allow for content that doesn't violate any other areas of our guidelines. Tobacco-Related Products: We restrict the promotion of tobacco and tobacco-related products to only allow for the promotion of quitting smoking.
Social Medial Management. Since every Social Media Management package includes Facebook ads, we are unable to service any sites or businesses that are not in accordance with Facebook’s advertising guidelines.
- OWNERSHIP OF CONTENT AND DESIGNS
For this section, “Design” includes the delivered product of the Website Design, Webstore Design, and Logo Design Services as described above.
By submitting content for your Design to us, you grant us an unrestricted license (i) to use the content for the purpose of creating your Design, and (ii) to display screenshots of your Design online, in marketing materials, or in any other manner we desire.
Upon completion of your Design, we agree to transfer all rights and ownership of the Design to you. However, software and third-party content and programs are never transferred to you and remain under copyright of their respective owners. Further, ownership and copyright of all templates and themes available to us in creating your Design, including all applicable source code, remain with us and are not transferred to you.
Unless otherwise specifically provided in this Agreement, no right or license under any copyright, trademark, patent, or other intellectual property right or license is granted by this Agreement. We reserve all rights not expressly granted herein.
- OTHER PRODUCTS AND SERVICES
The Services may include access to other of our products and services.
If your Design plan includes an Email account and/or SSL Certificate, it will be your responsibility to setup those services.
If your Design plan includes an Online Store, we will set up that product for you as part of our Service. Your electronic acceptance of this Agreement signifies that you have also read, understand, acknowledge and agree to be bound by the Online Store/Quick Shopping Cart Agreement, which is incorporated herein by reference.
If your Design plan includes Search Engine Visibility, you may make a request in the Design Manager for us to set up that service for you in conjunction with your Design. If you make that request, then your electronic acceptance of this Agreement signifies that you have also read, understand, acknowledge and agree to be bound by the Marketing Services Agreement, which is incorporated herein by reference. To facilitate the set up of this additional service, you will be required to fill out an electronic worksheet providing the necessary information, setup and details for configuration before we can complete the set up. Our set up and configuration of these services will use one month (one 30-minute block) of the Maintenance included with your Design plan. Once set up and configured, continued monitoring of the Search Engine Visibility service will be your responsibility.
- THIRD PARTY IMAGES AND SOFTWARE
Definitions and Scope. As part of the Services, you may be allowed to use certain (i) photographs, illustrations, or other images (“Images”) and/or (ii) software, widgets, add-ons, plug-ins, or other applications (“Software”) developed, owned, or licensed by third-party providers as we may contract with from time to time. If the Images/Software are accompanied by or require consent to a license agreement from the third-party provider, your use of the Images/Software is subject to the terms and conditions of such license agreement, which are in addition to (not in lieu of) the terms and conditions of this Agreement.
Terms and Conditions Applicable to all Images/Software. You acknowledge and agree that (i) the Images/Software have not been sold or distributed to you; (ii) you may use the Images/Software only as part of the Services; (iii) you may not remove, modify, or obscure any copyright, trademark, or other proprietary rights notices that are contained in or on the Images/Software; and (iv) you may not modify, reverse-engineer, decompile, disassemble, reverse compile, create derivative works of or attempt to derive the source code from the Images/Software.
Termination. You are solely responsible for canceling your account by notifying your Cybergenix Client Success team by phone or via your own online account access.
Privacy. We may provide your personal information to third-party providers as required to provide the third-party Images/Software. We reserve the right to modify, change, or discontinue use of the Images/Software at any time, and you agree to cooperate in performing any steps necessary in connection therewith.
Limitations. We make no representations or warranties about any third-party Images/Software offered in connection with the Services, and expressly disclaims any liability or responsibility regarding the same.
Indemnification. You acknowledge and agree that you will protect, defend, indemnify and hold harmless us from and against any and all claims imposed upon or incurred by us directly or indirectly arising from your use or misuse of any third-party Images/Software. You acknowledge and agree that the providers of the third-party Images/Software are third-party beneficiaries to this Agreement for purposes of enforcing only their rights under this Agreement.
- ENGLISH LANGUAGE CONTROLS
This Agreement, along with all policies and the applicable product agreements identified above and incorporated herein by reference (collectively, the “Agreement”), is executed in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, where permitted by law, the English version will control and prevail. Where the translated version is required to be provided to you and is to be considered binding by law (i) both language versions shall have equal validity, (ii) each party acknowledges that it has reviewed both language versions and that they are substantially the same in all material respects, and (iii) in the event of any discrepancy between these two versions, the translated version may prevail, provided that the intent of the Parties has been fully taken into consideration.
- DEFINITIONS; CONFLICTS
Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Universal Terms of Service Agreement. In the event there is a conflict between the provisions of this Agreement and the provisions of the Universal Terms of Service Agreement, the provisions of this Agreement shall control.